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There's more content available only to authenticated users. We have several active knowledge. Basically, check the permissions on the confluence space itself, and then the permissions on the knowledge base from within jira service management.
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I can manually browse to them through category views. Do you have the article linked to the knowledge base, that is linked to your portal? I have some articles created and published, i created a new category, i added two articles to the.
I've written new kb articles but they are not showing up in the service portal search.
We're experiencing an issue with a knowledge article not displaying correctly in the service portal. I'm stuck with showing articles in categories on service management portal. A small adjustment will make your users happy. Do you have attached the knowledge base to your service portal configuration?
The article was not created by a template so i believe kb0692733 does not. After enabling service portal i've noticed there are no knowledge articles available in the oob portal.
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